The questions our sales engineers actually get asked, answered without marketing language. If yours is not here, ask us.
A dedicated server is a physical machine rented in full — every core, every gigabyte of RAM and every NVMe drive belongs to one customer. Nothing is shared with a neighbouring tenant, so performance does not move when someone else's workload spikes. It is also called bare metal or physical server hosting.
A VPS is a slice of a physical host shared with other tenants through a hypervisor. Bare metal has no hypervisor and no neighbours: you get the whole machine, full root or administrator access, and the CPU's real clock speeds rather than a scheduled share of them.
Stock configurations in Frankfurt, Strasbourg, New York, Miami and Singapore are delivered within 4 hours of a cleared payment; most land in under an hour. Custom builds and high-capacity storage chassis take up to 72 hours.
Yes, on every plan. Full root on Linux or administrator on Windows, plus IPMI or KVM-over-IP so you can reinstall, watch the boot process and reach the console even when the operating system will not come up.
Ubuntu 22.04 and 24.04 LTS, Debian 12, AlmaLinux 9, Rocky Linux 9 and Windows Server 2022. You can also mount your own ISO over IPMI.
Always-on network-level scrubbing is included on every server at no cost. Layer 7 filtering for application-targeted attacks is available as an add-on.
Yes. Upgrades are charged pro rata for the days remaining in the current term and applied after payment; downgrades take effect immediately and return the difference as account credit.
An unpaid invoice is marked overdue after 7 days. The server is suspended 5 days later and released 14 days after that. You are warned by email at every stage and the service comes straight back when the invoice is settled.
Yes. Cancel from the client area either at the end of the paid term — you keep what you have paid for and it simply stops renewing — or immediately. There is no minimum contract and no cancellation fee.
Yes, as an add-on from $79/mo on any plan: monitoring, OS patching, security hardening, backup supervision and a 15-minute response target. See managed dedicated servers.